Conversation history
Find conversations and review contact context while keeping the connection to your sales operation.
Inbox
Sales conversations with context
Review conversations from connected channels, find the contact and follow the history linked to your sales operation. Channel availability is shown in your workspace.
Requires enablement
Confirm availability for your workspace. Channels require connection and enablement. Media and transcripts may not be available for every message.
Connected channels
Follow WhatsApp and other channels according to your workspace connections and availability.
Audio and transcripts
Play received audio, download the file and read the transcript when available. Transcripts are displayed to platform users.
Filters and continuity
Find conversations by contact and available filters, then continue the conversation using each channel's controls.
How it fits your operation
- 01Connect available channels
- 02Find the conversation and review context
- 03Continue the conversation under the channel's rules
Frequently asked questions
Are all channels enabled automatically?
No. Each channel requires connection and enablement in the workspace and may have its own sending and handling rules.
Will every audio message have a transcript?
Playback and transcription depend on media availability and processing. The platform indicates when the audio is unavailable.